4dresultco Privacy Policy for Malaysian Players

This Privacy Policy applies to 4dresultco, accessible at 4dresultco.cam. It governs the collection, processing, storage, disclosure and protection of personal data related to players who register for or use 4dresultco services, including the sportsbook, live casino, slot games, 4D results section, payment facilities and any promotional features.

4dresultco operates under an international online gaming licence. Our data-handling approach is aligned with internationally recognised privacy principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and accountability. Malaysian users acknowledge that no specific Malaysian government or regulatory authority has approved or licensed 4dresultco as an online gambling operator.

This policy should be read alongside the Terms & Conditions, which govern the use of the platform. Where there is an inconsistency between this policy and a specific provision in the Terms relating to data, the more specific provision will apply to that data matter.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that identifies or can reasonably identify a natural person, directly or in combination with other data.
• "Processing" — any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, deletion or destruction.
• "Data Controller" — 4dresultco, which determines the purposes and means of processing personal data held about players.
• "Data Subject" / "Player" / "You" — the individual who registers for and uses a4dresultco account.
• "Third-party Processor" — an external organisation that processes personal data on behalf of 4dresultco under a contractual obligation and restricted to the specified purpose only.
• "Special Category Data" — personal data that requires heightened protection, such as health information that may be relevant to a responsible-gambling assessment.

4dresultco collects personal data through registration, account use, payment transactions, responsible-gambling declarations, customer support interactions and automated technical means.

3.1 Identity and Registration Data

When you open an account, we collect full legal name, date of birth, residential address, nationality, a copy of a government-issued identity document and, where required, proof of address. This information is used for age verification, identity confirmation, account management and compliance with anti-money laundering and know-your-customer obligations.

3.2 Financial and Payment Data

Deposit, withdrawal and wagering transactions generate payment records including the method used (for example DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank or Hong Leong), transaction amounts in Malaysian Ringgit (MYR) or cryptocurrency equivalent, timestamps and transaction reference numbers. Full payment credentials such as banking passwords are never stored by 4dresultco; they are processed by the relevant payment provider.

3.3 Betting and Game Activity

Wager history, game session data, wins, losses, promotional activity and account balance movements are recorded as part of the platform record. This data supports account administration, dispute resolution, responsible-gambling monitoring and regulatory obligations.

3.4 Technical and Device Data

IP address, browser type, device identifier, operating system, screen resolution, referring URL, pages visited, session duration and cookie identifiers are collected automatically. This data supports fraud prevention, platform stability, security monitoring and service optimisation.

3.5 Communication Data

When you contact 4dresultco via live chat, the support email, or through any platform feedback channel, we retain the content of that communication, the associated player account reference, timestamps and any follow-up records. Communications are monitored for quality assurance, training and dispute review.

4dresultco processes personal data under the following recognised lawful bases:

• Contractual necessity — processing required to fulfil the obligations set out in the Terms & Conditions, including account creation, payment execution, bet settlement and withdrawal handling.
• Legal obligation — processing required by anti-money laundering rules, know-your-customer procedures, record-keeping obligations and applicable international licensing requirements.
• Legitimate interests — fraud prevention, platform security, abuse detection, improving the quality of the4dresultco service and communicating essential account information, provided those interests are not overridden by the player's rights.
• Consent — optional marketing communications, certain cookie categories and, where applicable, voluntary provision of information relating to a responsible-gambling self-assessment. Consent may be withdrawn at any time without affecting prior processing.

Personal data collected by 4dresultco is used for the following purposes:

• Verifying your identity, age and eligibility before activating an account or processing a withdrawal;
• Processing deposits, wagers and withdrawals through your chosen Malaysian payment method or cryptocurrency wallet;
• Administering loyalty tiers, VIP programme benefits, birthday bonuses, referal credits and other promotional entitlements;
• Detecting and preventing fraud, money laundering, account takeover, bonus abuse and prohibited platform conduct;
• Operating responsible-gambling tools including deposit limits, loss limits, self-exclusion and cooling-off periods;
• Providing 24/7 English-language customer support for Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam;
• Sending essential service communications such as security alerts, transaction confirmations and policy update notices;
• Sending optional promotional communications where you have provided consent or where a legitimate interest applies, subject to your right to opt out; and
• Maintaining records required by our international licensor and internal compliance procedures.

4dresultco does not sell, rent or trade your personal data. We may share data with carefully selected third-party processors who support the operation of the platform, subject to data-processing agreements that restrict their use to the specified purpose only.

Categories of recipient include:

• Payment and banking providers — DuitNow, FPX gateway operators, e-wallet platforms (Touch 'n Go eWallet, Boost, GrabPay) and affiliated bank partners (Maybank, CIMB, Public Bank, Hong Leong) process payment data as independent data controllers for the payment leg of each transaction;
• Identity and KYC verification services — third-party providers that carry out document authentication, facial comparison or database screening strictly for age and identity verification;
• Fraud and risk analytics — services that analyse transaction patterns, device fingerprints and behavioural data to detect and prevent unauthorised activity;
• Game and sportsbook technology providers — software vendors whose game or data-feed systems require a minimum of player session data to function correctly; and
• Regulatory and legal authorities — where 4dresultco is legally obliged to disclose information to a licensing authority, law-enforcement body or court of competent jurisdiction.

International transfers of personal data are carried out under appropriate contractual safeguards. No personal data is transferred to a recipient in a manner that would reduce the protections described in this policy.

4dresultco uses cookies, local storage tokens, pixel beacons and similar technologies on the platform. These fall into the following categories:

• Strictly necessary cookies — required for the platform to function, including session tokens, login state, bet-slip state and fraud-detection signals. These cannot be disabled without materially impairing the service.
• Performance and analytics cookies — collect aggregated, anonymised data about page-load times, feature usage and navigation patterns to help us improve platform stability and speed.
• Functional cookies — remember your language preference, display settings and, where you have set them, responsible-gambling limits that apply across sessions.
• Marketing cookies (consent-based) — used only where you have given explicit consent, and may support internal audience segmentation for relevant4dresultco promotional communications. These are not shared with external advertising networks.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect functionality such as maintaining login state or applying voluntary session limits between visits.

4dresultco retains personal data for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal, licensing and financial record-keeping obligations.

• Active accounts — identity, payment and gambling-activity records are retained throughout the life of the account and for a minimum period thereafter required by our licensor and AML obligations.
• Closed accounts — financial and identity records associated with a closed account are typically retained for a minimum of five years after closure to satisfy regulatory record-keeping requirements, unless a longer period is required by applicable law.
• Responsible-gambling records — self-exclusion instructions and responsible-gambling declarations are retained for at least the duration of any exclusion period plus a prudent additional term to prevent re-registration during an active exclusion.
• Marketing data — if you withdraw consent for marketing communications, your data is removed from active marketing lists promptly, though a suppression record may be retained to prevent accidental re-addition.

When data is no longer required, it is deleted or anonymised using industry-standard methods that prevent recovery and re-identification.

4dresultco implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration and destruction. Key measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data in transit;
• Encrypted storage for sensitive personal records, with access limited to authorised personnel operating under strict need-to-know controls;
• Multi-factor authentication for privileged internal system access;
• Continuous network monitoring, intrusion detection systems and security event logging;
• Regular internal and external security assessments;
• Staff training on data protection and phishing awareness; and
• Documented incident-response procedures to detect, contain and remediate security events promptly.

Subject to the lawful basis of processing and applicable legal restrictions, you may exercise the following rights regarding personal data held by 4dresultco:

4dresultco is strictly for players aged 21 and above. The platform does not knowingly collect personal data from persons under the age of 21. If it comes to our attention that personal data has been collected from an underage individual, the affected account will be closed, relevant transactions will be reviewed and data will be handled in accordance with applicable legal and licensing obligations.

Further information about age controls, responsible-gambling tools and self-exclusion is available on theResponsible Gambling page.

4dresultco may revise this Privacy Policy to reflect changes to the platform, payment infrastructure, licensing requirements, security practices or applicable data-protection standards. When material changes are made, the effective date at the top of this page will be updated.

Continued use of 4dresultco after a revised policy takes effect constitutes acknowledgement of the updated terms. Where a change materially affects how your data is used in a way that requires fresh consent, we will notify you before the change takes effect and provide an opportunity to withdraw consent or request account closure.

We recommend reviewing this page periodically, especially if you make significant deposits, claim a new promotion or otherwise expand your use of the platform.

If you have questions about this Privacy Policy, wish to exercise a data right, want to raise a data-security concern, or need to report a suspected unauthorised access event, please contact 4dresultco through the channels below. For Malaysian players, English-language support is available around the clock.

When submitting a data rights request, please include your registered username, the nature of your request and sufficient information to verify your identity. We will not act on a request that we cannot verify, in order to protect against fraudulent data disclosures or deletions.